Can I place my order online?

  • Of course, you can. Following are the ways you can place your order:

    1. Online
    2. On the phone
    3. On chat
    4. Via email
  • Yes, we have a support team ready to assist you 24/7 via live chat on our website or by contacting us at 877-209-7940 / 254-308-1158.
  • Our prices are always the lowest in the market for all customizable items. We can assure you that no company in the market can provide a lower price and faster turnaround than our company.
  • That can be arranged. Please send your inquiry via email to sales@promodirectnow.com. Let us know what products and the quantity. Our sales representative will get back to you within 24 hours with a quote.
  • We offer a wide range of customizable products. Some are not listed on our site due to the minimum order quantity. But we can provide and arrange it. Please send your inquiry via email to sales@promodirectnow.com. Provide the product name, specification, and image for our reference. Our sales representative will get back to you within 24 hours with a quote.
  • Production time refers to the period to make your customized order in our production facility. The time is based on business days, Monday through Friday, excluding holidays.
  • When an error has been confirmed after the investigation (following instructions under 'claims'), we will process a replacement, minus any mistakes we made. We will not change the product, logo, artwork, or imprint color when processing the redo. We will replace the error base on the approved proof. Or depending on the agreement of both parties.
  • Yes! A digital proof will be sent to you by email for your approval. Once approved, this will be sent to production. Your approval is needed before we proceed to mass production.
  • Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!
  • Simply upload it on our website and attach it to your order, and we'll take it from there. You can also send it to sales@promodirectnow.com.
  • We recommend you send a vector-based file in EPS, AI, or PDF format. If you have a raster-based image such as PSD, PNG, or JPG, please send it in the actual size it will be imprinted on your Ribbons. We suggest you send the highest resolution file you have available. The highest-resolution files work best.
  • We do not knowingly reproduce copyrighted material and will not accept liability for such infringement when reproducing orders. You are responsible for ensuring the artwork you submit does not infringe on property rights by obtaining proper permission to reproduce logos, trademarks, and copyrighted material.
  • Yes absolutely! Feel free to upload as many as you'd like or email us your designs.
  • We are open 24/7 to assist you. You may reach us via the listed options below.
  • You may call us at 877-209-7940 / 254-308-1158.
  • Please send us an email at sales@promodirectnow.com.
  • You may so our website and hit the chatbox "online".
  • PromoBucks are credits that you can apply to your next purchase. Think of them as our thank you for choosing us. These credits reduce your pre-tax total, making your future orders even more affordable.

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